Legal
Privacy policy
This policy explains how Wolf Tourist s. r. o. (WolfTours) collects and uses personal data when you browse our website or book museum tickets and tours.
Data controller
Wolf Tourist s. r. o.
Komenského 317/135, 943 01 Štúrovo, Slovakia
IČO: 57567247 · DIČ: 2122823813 · IČ DPH: SK2122823813
Email: hello@wolftours-global.com
What we collect
- Contact details (name, email, phone) when you enquire or book
- Booking details (museum, date, ticket type, guest counts)
- Payment confirmation references from our payment provider
- Technical data such as IP address, browser type, and cookies
- Marketing and advertising identifiers when you consent to non-essential cookies
Why we use your data
- To process and confirm your ticket or tour booking
- To send booking confirmations and visit-day support
- To respond to customer service requests
- To comply with accounting, tax, and legal obligations
- To improve our website and measure basic usage (with consent where required)
- To measure advertising performance and prevent irrelevant ads where consent is given
Legal basis
We process personal data under the GDPR on the basis of contract performance (booking), legitimate interest (customer support and fraud prevention), legal obligation (tax and accounting), and consent where applicable (marketing and non-essential cookies).
Analytics, Google Ads, and advertising partners
We may use Google Analytics, Google Ads conversion tracking, remarketing tags, and similar advertising tools to understand how visitors find our website and whether advertising leads to bookings or enquiries. These tools may use cookies, pixels, device identifiers, IP address, browser data, page views, and conversion events.
Non-essential analytics and advertising cookies are used only where required consent has been given. You can manage or withdraw consent through your browser or cookie settings. Google may process data under its own policies; you can learn more at Google Privacy Policy and control ad personalization at Google Ads Settings.
Who we share data with
- Ticket suppliers, museums, venues, or local operators needed to fulfil your booking
- Payment, fraud-prevention, email, hosting, analytics, and advertising service providers
- Professional advisers, accountants, authorities, or courts where required by law
We do not sell your personal data. Where providers process data outside the European Economic Area, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions where applicable.
Retention
Booking and invoice records are kept for the period required by Slovak accounting and tax law. Marketing consent can be withdrawn at any time. Technical logs are retained only as long as needed for security and troubleshooting.
Your rights
You may request access, correction, deletion, restriction, portability, or objection to processing. You may also lodge a complaint with the Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov SR).
Contact
For privacy requests, email hello@wolftours-global.comwith the subject line “Privacy request”.